Career

IT Technical Support

• BY admin
• 2016-8-10
• 0 Comment

Roles & Responsibilities:
• Operate high performance systems & applications at large scale of SharePoint Online Service.
• Deploying new farm(s), upgrade the SPO services via the RFC released by other team.
• Identifying and logging product bugs via Product Studio.
• Work closely and consult with the product development and test teams, during both pre-release product cycles and post-launch operations to ensure the highest quality of service.
• Drive automation into service management tasks and processes. Scripting and developing tools for managing services running on Windows Servers.
• Drive down Mean Time To Resolution (MTTR) while analyzing incidents to determine root cause and mitigation plans.
• Participate in 24×7 on call rotation schedule.
• Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner.
• Create and maintain metrics, status reports, trending.
• Strong documentation skills in documenting processes, procedures, and tools descriptions.

Qualifications:
• 2+ years of relevant hands-on technical experience, and a record of individual technical achievement. (MCSE, CCNA, PMP is a plus).
• Experience and understanding of Windows 2008 and/or 2012 server OS, SQL Server, Hyper-V, IIS, Good working knowledge of Scripting languages, (PowerShell, VBS, ADSI, Perl, Batch etc.).
• Strong understanding of DNS, AD, XML, TCP/IP & Web service.
• Demonstrated ability to work under pressure to assist team in meeting goals and deadlines.
• Good communications skills and customer service experience.
• Good in English, both verbal and written.
• Experience and understanding of Microsoft Office SharePoint 2007/2010/SPO is a plus.

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